Foreign Material in Fast Food

THE PROBLEM: A national restaurant chain received a complaint from a customer about an unidentified green material found on a piece of bread used in a top selling menu item. To adequately address the complaint, the restaurant needed to … [Read more...]

Foreign Material on Produce

THE PROBLEM: A large wholesaler of fruit and produce discovered that the quality of their products and processing operations had been suddenly affected by a dusty foreign material. The dust had followed a remodeling project at a … [Read more...]

Glass in Chocolate Bar

THE PROBLEM: A law firm representing a world-renowned candy maker faced litigation involving a consumer complaint. The complaint was about glass fragments that were allegedly found in the candy maker's top-selling candy bar. … [Read more...]